Step 1: See if someone else has asked your question.
Do that by pressing Ctrl-F (PC) or Cmd-F (Mac) and searching the page for keywords relating to your support query.
Step 2: If they have, read their answer and see if it helps you.
If your question has been answered for someone else, try apply the solution to your current problem.
Step 3: If no one has asked your question or their solution doesn't work for you, then post your question.
Just post your query as a comment. I'll reply as soon as I can. (Understand that this is a free plugin, so my paid work will take priority over this.)